eBay seller protection for Internet stamps with Deutsche Post matrix code
DE
A more secure, expanded way to delegate tasks and access your account.
- What you need to know
- Advantages
- Next steps
- FAQ
What you need to know
As of now, you can benefit from the advantages of eBay seller protection when buying Deutsche Post Internet stamps with matrix code on eBay.
The only requirement is that you buy these Internet stamps via our shipping platform. This means you automatically enjoy seller protection for items with a selling price of up to €20.
Advantages
Reliable basic tracking* within Germany — so you and the buyer know where the item is at any given time.
- eBay buyer protection for items with a selling price of up to €20**
- eBay seller protection for items with a selling price of up to €20**
**Refers to the total price (gross) including shipping costs.
Next steps
You can purchase Deutsche Post Internet stamps with matrix code for the items you sell via our shipping platform.
FAQ
Is eBay seller protection also valid for stamps that I have purchased directly from Deutsche Post?
Is there also basic shipment tracking for books and items?
Improving the post purchase process for local collection
ebay.co.uk, ebay.de
Easier cancellations for buyers, and enhanced protections for sellers.
- What you need to know
- Pro tip: Confirm local collection, hassle-free
- FAQ
What you need to know
To help cut down on “item not received” claims and payment disputes you have to manage, we've improved the cancellation experience for eBay local cases! If a buyer can't pick up an item, or changes their mind after seeing it, they can request to cancel the order up to 30 days after payment or until the collection is confirmed. As a seller, you can review and approve cancellations, and the item will automatically be relisted so you can sell it again.
Pro tip: Confirm local collection, hassle-free
When the buyer shows up and is ready to take the item home, simply enter the six-digit collection code provided, or scan the QR code that the buyer received via email on the ebay app, to provide us with proof of collection of the local order. Once you provide proof of collection, you’ll be protected if the buyer opens an 'item not received' case and for any subsequent payment disputes.
FAQ
Why is eBay allowing buyers to request a cancellation for up to 30 days?
What can I do if my buyer is not responding to arranging a collection?
How do I arrange a collection?
How can I confirm the proof of collection on eBay?
What steps should I take if the buyer has already collected the item, but I forgot to confirm proof of collection on eBay, and now they've sent a cancellation request?
DHL service for return labels “Use your own rate”
ebay.de
Use your own shipping prices agreed with DHL for your eBay returns.
- What you need to know
- Benefits
- Next steps
- FAQ
What you need to know
From mid-July 2024, you’ll be able to use the individual shipping prices you have agreed with DHL for your eBay returns. This is made possible by the DHL service "Use your own rate".
Benefits
- Easy returns handling at your own shipping prices agreed with DHL
- No manual processing of individual return requests necessary: The return labels are issued automatically by eBay
- Seller protection and fast allocation of returns in your store via the return authorization number (RMA). This corresponds to the order number of the item and is listed as a barcode on the DHL return label
Next steps
To use the DHL "Use your own rate" service in mid-July, you will need to link your DHL business account to your eBay account. You can find step-by-step instructions on how to do this in our help portal.
FAQ
Can I also use the service for my shipping labels?
Will payment for the DHL return labels still be made via DHL?
How do I receive the invoice for the DHL return labels at the individual shipping rates?
How do I use the new RMA number?
Are all return requests automatically accepted and processed?
News about eBay Fulfillment by Orange Connex
ebay.de
Our logistics program, eBay Fulfillment by Orange Connex, now offers more options, from free address verification to a multi-channel interface for connecting third-party providers.
- New features for eBay Fulfillment by Orange Connex
- Get started now with the special offer
New features for eBay Fulfillment by Orange Connex
We continue to develop our logistics program eBay Fulfillment by Orange Connex and are pleased to introduce new features:
- You can now seamlessly connect your store and other third party tools to eBay Fulfillment by Orange Connex via the new interface concierge. This includes tools from providers such as Speed4trade, Tradebyte, xentral, etc. Your benefit: You can further expand your multi-channel strategy and benefit from the advantages of eBay Fulfillment by Orange Connex
- In the future, you will be able to use a free address validation for DHL shipments via eBay Fulfillment by Orange Connex. This will be done automatically via a DHL connection. This allows you to optimize your delivery rates and increase your buyers satisfaction
Get started now with the special offer
Would you like to try the eBay Fulfillment by Orange Connex logistics program without obligation? For the first 1,000 shipments*, we will give you a discount of €300 or the shipping costs.
*This offer is valid within 24.4–24.11.2024 and only applies to the first use of eBay Fulfillment by Orange Connex. It can only be used once per eBay seller, but for multiple eBay accounts. To take advantage of this offer, please click on the link below and complete the online form.Detailed information on international updates
Do you sell on other eBay sites? Here you'll find the main Seller Update pages from eBay sites around the world.
Australia — ebay.com.au
Austria — ebay.at
Belgium — befr.ebay.be (in French)
Belgium — benl.ebay.be (in Flemish)
Canada — ebay.ca (in English)
Canada — cafr.ebay.ca (in French)
France — ebay.fr
Germany — ebay.de